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Social Media- A Threat to Business Psychology

Link to this post 03 Aug 11

SOCIAL MEDIA
I know there will be a number of you out there who see the words “Social Media” and instantly think "Oh yeah that new fad". So, I thought it might be a good topic to bring up in order to discuss the short-term and possible long term impact it will have on Business Psychology, or what we call in the U.S Industrial Organizational Psychology.


What Is Social Media?
Officially, Social Media is described as "a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content." (Kaplan & Haenlein 2010). However, I find the definition presented by Kaplan & Haenlein (2010) filled with too much jargon to be of any actual practical use. Consequently, for the sake of simplicity lets agree that Social Media is

"a term used to describe a new wave of communicating that allows one to create a personal profile within the public domain."


Free and easy to use = Large user base
Using Social Media is very easy and generally is free. Sites such as Twitter, LinkedIn, and Facebook are but a few of the sites available. Facebook is one of the largest "Social Media" platforms and also one of the few that maintains easily accessible statistics on its user base. Currently, Facebook has 750 million active users and these users spend 700 billion minutes a month on the site.

https://www.facebook.com/press/info.php?statistics


The Big Questions

1.) With the growing number of people, businesses, and organizations using social media as a means of communicating, where does Business Psychology as a field fit in?

2.)Is social media a new tool to be explored by Business Psychologists? Or is it something that should be scrutinized?


3.)Does the use of Social Media as a means to recruit and select potential employees pose an opportunity or threat to traditional methods?

4.)What are the Strengths or Weakness of using "Social Media" in Research or Consulting ?

  1. jpg
Link to this post 04 Aug 11

Hi RayParr - nice post - good questions!
Let's see...

1.)
BP fits in anywhere people and business interact! In fact, I'd say anywhere deals are struck and transactions are made. So, in this case any time social media and people interact or transact... The design of the SM platform could take into account good psychological principles, as could the functionality, the deals offered to the users, the strategy employed to engage users, etc. Every aspect of SM could and perhaps should benefit from applied BP.

2.)
Yes! :-D
Many psychologists are not very computer-literate and have limited understanding of the power and possibilities of IT, let alone this new fangled SM stuff. If they're not aware of people dying from dehydration due to online gaming obsessions or reduced to gibbering wrecks because their Travian village is being raided by Romans, how can they hope to employ it as a tool? Even if they play with farmville unless they understand the technological capability, they've got no chance to understand its power. It is known that using the Web can re-wire you brain, so it is definitely important. SM needs much scrutiny because both the benefits and risks are great.

3.)
Yes, again! Web-recruitment is only appropriate for web-based work. Anyone required to work face to face in an office needs face to face recruitment. The initial recruitment might be started online but much as looking at the world via a prism can distort one's perception of reality - so can the keyhole/lens of the Web.
And of course if you EVER write something online or in an email (and here too), you can bet it can and will be traced back to you. So don't express negative views about your company or colleagues or anything that might get you in trouble. Treat emails and online communication like something that might someday (i.e. at any time your lifetime) appear on a recruiter's screen or in a Court of Law. Because it could...


4.)
I could name scores of examples and issues but it all derives from the fact that the web and SM only permit a very narrow view of reality and the people or organisations one is dealing with... To someone with a hammer, ever problem looks a bit like a nail! Peeking through a keyhole distorts the image. Ergo, don't expect to see or measure anything on the Web or via SM that isn't a product or facet of the Web. As the old joke goes 'On the web, no-one knows you're a dog...'

Hope all that proves thought-provoking.
Psy :-)

 
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